A computerised system for collecting and analysing product complaints from pharmacies in Sweden

• In: Community Pharmacy Section - Poster Session
• At: Salvadore (Brazil) (2006)
• Type: Poster
• Poster code: CPS-P-038
• By: SUNDSTRöM-NILSSON, Britta (Apoteket AB, Stockholm, Sweden)
• Abstract:

  Background The pharmacies in Sweden all belong to one company, the state-owned Apoteket AB (the National Corporation of Swedish Pharmacies). Product quality is thereby easily controlled and deviations promptly discovered. Customer complaints might be an indicator of product quality and deserves a serious approach. Registration of complaints

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