You can access any of the podium or poster presentations’ abstracts by searching for it below. For the 2026 FIP world congress in Montreal, presentations and summaries from invited speakers are available below, while abstracts are published in the Pharmacy Education Journal (PEJ) here.
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Investigating customers’ expectancy and service quality of out-patient department in the hospitals by qfd
- In: Hospital Pharmacy Section - Poster session
- At: Cairo (Egypt) (2005)
- Type: Poster
- Poster code: HPS-P-083
- By: SUN, Yu-Chung (Cheng Hsin Medical Center, Pharmacy, Taipei, China Taiwan)
- Co-author(s): Huang (Cheng Hsin Medical Center, Taipei, China Taiwan)
Lien (Taipei Pharmacists Association, Taipei, China Taiwan) - Abstract:
Objectives: To investigate the expectancy and the weighting on the quality of OPD (out-patient department) pharmacy services of the three parties: pharmacy administrators, pharmacists, and patients, and then try to propose the related information for further actions on the improvement of service quality.Methods: We utilize the technique of QFD
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Last update 23 September 2026