Investigating customers’ expectancy and service quality of out-patient department in the hospitals by qfd

• In: Hospital Pharmacy Section - Poster session
• At: Cairo (Egypt) (2005)
• Type: Poster
• Poster code: HPS-P-083
• By: SUN, Yu-Chung (Cheng Hsin Medical Center, Pharmacy, Taipei, China Taiwan)
• Co-author(s): Huang (Cheng Hsin Medical Center, Taipei, China Taiwan)
  Lien (Taipei Pharmacists Association, Taipei, China Taiwan)
  
• Abstract:

  Objectives: To investigate the expectancy and the weighting on the quality of OPD (out-patient department) pharmacy services of the three parties: pharmacy administrators, pharmacists, and patients, and then try to propose the related information for further actions on the improvement of service quality.Methods: We utilize the technique of QFD

  ..

The access to the whole abstract and if available the presentation file is available to FIP members and to congress participants of that specific congress. Please login