LOW SERVICE QUALITY & POOR MEDICINES ADHERENCE - PERFORMANCE INDICATORS FOR COMMUNITY PHARMACIES

• In: What’s new in practice? Part 2 on Tuesday, 24 September 2019, 16:40-16:50
• At: AbuDhabi (United Arab Emirates) (2019)
• Type: Presentation
• By: CARTER, Stephen (University of Sydney, School of Pharmacy, Australia)
• Co-author(s): Stephen Carter: School of Pharmacy, Faculty of Medicine and Health, University of Sydney, Australia
  Ricki Ng: School of Pharmacy, Faculty of Medicine and Health, University of Sydney, Australia
  Sarira El-Den: School of Pharmacy, Faculty of Medicine and Health, University of Sydney, Australia
  Carl Schneider: School of Pharmacy, Faculty of Medicine and Health, University of Sydney, Australia
  
• Abstract:

  Background

  Community pharmacies can help consumers to maintain adherence to their chronic medicines. Yet providing high quality service is costly. Some pharmacies adopt business strategies focussed on price promotion at the expense of service quality. This study explores whether providing low service quality has negative consequences on consumer

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