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Assessing the quality of advice for supply of non-prescription medicines in Australian community pharmacies; a quantitative framework

  • At: 2012 FIP Congress in Amsterdam (the Netherlands)
  • Type: Poster
  • By: GUTHREY, Peter (The Pharmacy Guild of Australia, Quality Assurance and Standards, Canberra BC, Australia)
  • Co-author(s): Matthews, A. (The Pharmacy Guild of Australia, Canberra BC, Australia)
    Reeves, P. (The Pharmacy Guild of Australia, Canberra BC, Australia)
    Bergin, J. (The Pharmacy Guild of Australia, Canberra BC, Australia)
    Chapman, J. (The Australian College of Pharmacy, Canberra, Australia)
    Smilie, H. (The Pharmacy Guild of Australia, Canberra BC, Australia)
  • Abstract:


    Background

    The Quality Care Pharmacy Program's mystery shopper program scores pharmacies response to requests for non-prescription medicines. This ‘process' score considers what information is gathered and whether information is provided. While this scores adherence to a process, it doesn't consider if an appropriate product is supplied or if a

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Last update 4 October 2019

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