Developing pharmacists’ counselling skills using an e–learning environment

• At: 2009 FIP Congress in Istanbul (Turkey)
• Type: Poster
• By: TäHTINEN, Soile (Pharmaceutical Learning Centre, Helsinki, Finland)
• Co-author(s): Kosola, Kristiina (Pharmaceutical Learning Centre, HELSINKI, Finland)
  Sevón-Vilkman, Nina (Pharmaceutical Learning Centre, HELSINKI, Finland)
  
• Abstract:

  Health counselling is becoming an essential part of everyday practice in pharmacies in addition to medication information. Pharmacies in Finland have started to provide new special services e.g. a comprehensive medication review. New practices bring new challenges for customer service and require new counselling skills from pharmacists. In

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