Comparative analysis for measuring the quality of the pharmacy service in south korea
- At: 2008 FIP Congress in Basel (Switzerland)
- Type: Poster
- By: KWON, Kyenghee (Seoul National University, Seoul, South-Korea)
- Co-author(s): Lee, Sangmin (Seoul National University, SEOUL, South-Korea)
Park, Inchoon (Korean Pharmaceutical Association, South-Korea)
To measure the service quality of pharmacies, and specifically to check if 5 dimension of pharmacy service such as tangibles, reliability, responsiveness, assurance and empathy affects the quality of pharmacy service and the satisfaction of customers and if service quality affect service satisfaction and the customer royalty. A self-administered.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.