Using flow analysis and system simulation to improve outpatient pharmacy facility planning - a case study in a medical center
- At: 2008 FIP Congress in Basel (Switzerland)
- Type: Poster
- By: WANG, Shuw chuan (Taichung Veterans General Hospital, Taichung, China Taiwan)
- Co-author(s): Yao, Ming-Jong (Tunghai University, Taichung, China Taiwan)
Wu, Ming-Fen (Taichung Veterans General Hospital, TAICHUNG, China Taiwan)
The pharmacy department in each hospital has been trying hard to improve its operation efficiency and to satisfy the patients’ demand. It is well known that the waiting time at outpatient pharmacy is an important indicator for patients’ satisfaction. Therefore, this study employs two methodologies so as to shorten the waiting time of the.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.