Management of common ailments requiring referral in the pharmacy: a mystery shopping intervention study

  • At: 2017 FIP Congress in Seoul (South Korea)
  • Type: Poster
  • By: COLLINS, Jack (The University of Sydney, Faculty of Pharmacy, Forest Lodge, Australia)
  • Co-author(s): Jack Charles Collins: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
    Carl R. Schneider: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
    Renee Faraj: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
    Frances Wilson: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
    Abilio C de Almeida Neto: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
    Rebekah J. Moles: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
  • Abstract:

    Methods

    Sixty-one student pharmacist mystery shoppers visited 13 pharmacies across metropolitan Sydney weekly over nine weeks between March-October 2015 to conduct audio-recorded mystery shopping visits with assigned scenarios (asthma, dyspepsia, diarrhoea). Students returned to the pharmacy immediately to provide staff members with feedback. Data..

  • The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress. Please login