Management of common ailments requiring referral in the pharmacy: a mystery shopping intervention study

  • At: 2017 FIP Congress in Seoul (South Korea)
  • Type: Poster
  • By: COLLINS, Jack (The University of Sydney, Faculty of Pharmacy, Forest Lodge, Australia)
  • Co-author(s): Jack Charles Collins: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
    Carl R. Schneider: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
    Renee Faraj: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
    Frances Wilson: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
    Abilio C de Almeida Neto: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
    Rebekah J. Moles: Faculty of Pharmacy, The University of Sydney, Sydney, Australia
  • Abstract:

    Background

    Pharmacies are increasingly becoming health destinations for ailments due to the push towards patient self-care. It must be ensured that pharmacy staff practise in an evidence-based, guideline-compliant manner. To achieve this, mystery shopping can be used as an intervention to assess and train pharmacy staff. 

    Purpose

    To determine how..

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