Improving outpatients’ satisfaction with pharmacists’ counselingservice at the pharmacy of a teaching hospital
- At: 2004 FIP Congress in New Orleans (USA)
- Type: Poster
- By: CHEN, Yu-Chieh (Chang-Gung Memorial Hospital, Keelung, Department of Pharmacy, Keelung, China Taiwan)
- Co-author(s): Chang (Taiwan Young Pharmacists Group, China Taiwan)
Hsieh (Chang-Gung Memorial Hospital, Keelung, KEELUNG, China Taiwan)
Aims:1.To encourage hospital pharmacists to provide better pharmaceutical care service. 2.To remodel the guideline for pharmacists’ counseling service at the outpatient pharmacy. Methods:1.Two prospective surveys of patients’ satisfaction with the pharmacists’ counseling service, before and after the remodeling, were performed over a period of.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.