Smile for success, a method to improve customer service
- At: 2004 FIP Congress in New Orleans (USA)
- Type: Poster
- By: KRISTIANSEN (Glumsoe Pharmacie, Glumsoe, Denmark)
- Co-author(s): Pedersen (Glumsoe Pharmacie, GLUMSOE, Denmark)
Project target: Our target was to find new and improved ways of communicating with the customer. All the pharmacy’s customers buying pharmaceuticals are our target group.
Working methods: Knowing that our professional standards are good, we chose to focus on personal development in order to break down the personal barriers prohibiting .. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.