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Smile for success, a method to improve customer service

  • At: 2004 FIP Congress in New Orleans (USA)
  • Type: Poster
  • By: KRISTIANSEN (Glumsoe Pharmacie, Glumsoe, Denmark)
  • Co-author(s): Pedersen (Glumsoe Pharmacie, GLUMSOE, Denmark)
  • Abstract:

    Project target: Our target was to find new and improved ways of communicating with the customer. All the pharmacy’s customers buying pharmaceuticals are our target group.



    Working methods: Knowing that our professional standards are good, we chose to focus on personal development in order to break down the personal barriers prohibiting ..

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Last update 4 October 2019

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