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Enhancing patients satisfaction; one window re-engineered immunization process

  • At: 2014 FIP Congress in Bangkok (Thailand)
  • Type: Poster
  • By: RAZA, Mehreen (Aga khan University Hospital, Pharmacy, Karachi, Pakistan)
  • Co-author(s): Yousuf, Jibran (Aga khan University Hospital, Karachi, Pakistan)
    Syed Raza, Shamim (Aga khan University Hospital, Karachi, Pakistan)
    Ansari, Sumaira (Aga khan University Hospital, Karachi, Pakistan)
    Najmi, Nida (Aga khan University Hospital, Karachi, Pakistan)
    Kazim, Aliya (Aga khan University Hospital, Karachi, Pakistan)
    Fazal, Asia (Aga khan University Hospital, Karachi, Pakistan)
    Fatima, Urooj (Aga khan University Hospital, Karachi, Pakistan)
    Abdul Sheikh, Latif (Aga khan University Hospital, Karachi, Pakistan)
    Parveen, Feroza (Aga khan University Hospital, Karachi, Pakistan)
  • Abstract:

    Background Immunization at pharmacies is an emerging trend and Pharmacists can be a valuable resource in aiding immunizations. The immunization center at AKUH run by LHVs, was experiencing challenges like lengthy procedures, duplication of work and decreased customer's satisfaction 2. Objective: To initiate customer- friendly one window

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Last update 4 October 2019

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