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Do you enjoy the customers or prefer to withdraw?

  • At: 2012 FIP Congress in Amsterdam (the Netherlands)
  • Type: Poster
  • By: KRISTOFFERSEN, Lene Hurup (Aarhus Loeve Pharmacy, Aarhus C, Denmark)
  • Co-author(s): Jørgensen, L.J. (Ikast Pharmacy, Ikast, Denmark)
    Gitte Malling, M. (Boerkop Pharmacy, Boerkop, Denmark)
    Tine Klingsten Nielsen, M. (Horsens Soendergade Pharmacy, Horsens, Denmark)
    Claus Slot, M. (Vejle Loeve Pharmacy, Vejle, Denmark)
    Hanne Walther, M. (Hadsten Pharmacy, Hadsten, Denmark)
    Rami Zeidan, M. (Vejlby Pharmacy, Aarhus, Denmark)
  • Abstract:


    Background

    In daily life at the pharmacy it is seen, that some employees do not find advising customers to be attractive. Employees tend to vanish from the counter to fulfill other duties. As customer service is the primary source of income for the pharmacy, this causes challenges.
    Aims

    To find out what can motivate the pharmacy’s employees to find

    ..

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Last update 4 October 2019

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