Do you enjoy the customers or prefer to withdraw?

• In: Posters
• At: Amsterdam (the Netherlands) (2012)
• Type: Poster
• Poster code: CPS3-P-17
• By: KRISTOFFERSEN, Lene Hurup (Aarhus Loeve Pharmacy, Aarhus C, Denmark)
• Co-author(s): Jørgensen, L.J. (Ikast Pharmacy, Ikast, Denmark)
  Gitte Malling, M. (Boerkop Pharmacy, Boerkop, Denmark)
  Tine Klingsten Nielsen, M. (Horsens Soendergade Pharmacy, Horsens, Denmark)
  Claus Slot, M. (Vejle Loeve Pharmacy, Vejle, Denmark)
  Hanne Walther, M. (Hadsten Pharmacy, Hadsten, Denmark)
  Rami Zeidan, M. (Vejlby Pharmacy, Aarhus, Denmark)
  
• Abstract:

  
  Background
  In daily life at the pharmacy it is seen, that some employees do not find advising customers to be attractive. Employees tend to vanish from the counter to fulfill other duties. As customer service is the primary source of income for the pharmacy, this causes challenges.
  Aims
  To find out what can motivate the pharmacy’s employees to find

  ..

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