- At: 2015 FIP Congress in Düsseldorf (Germany)
- Type: Poster
- By: VIG, Birgit (Bjerringbro Apotek, Tranbjerg, Denmark)
- Co-author(s): Birgit Vig
In order to ensure job satisfaction, performance, financial profit, and customer satisfaction in 10 pharmacies in Denmark, the leaders need to master in emotional intelligence.
Based on the theory of Emotional Intelligence by Daniel Goleman, a questionnaire was developed to test the level of emotional intelligence among leaders of pharmacies. Each.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.