Customer offering in 75 pharmacies in Sweden - to adapt counselling and distribution according to demands of each customer.
- At: 2005 FIP Congress in Cairo (Egypt)
- Type: Poster
- By: MALMQVIST, Susanna (Apoteket, Distrikt södra Götaland, Växjö, Sweden)
- Co-author(s): Odin-Liljedahl (Apoteket, Växjö, Sweden)
Introduction To be able to fulfil the customer’s expectations of good accessibility and needs of counselling we have described customer offerings that will make it understandable to the customer what to expect from the pharmacy. This also enables the employees of the pharmacy to better understand their role. With the clarified customer offerings.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.