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Expectations: do patients’ views and expectations of pharmacists match those of the profession?

  • At: Lisbon (Portugal) (2010)
  • Type: Presentation
  • By: TRAULSEN, Janine (Copenhagen University, Copenhagen, Denmark)
  • Abstract:

    There is wide consensus that understanding the expectations and preferences of pharmacy customers is important and necessary for developing pharmacy services. Although, customer satisfaction surveys are a useful tool in planning for the future, at best they provide only a partial picture of patients' views and expectations. In fact, it is not


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Last update 4 October 2019

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