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Assessing customers’ expectations and satisfaction at a pharmacy lacking advanced professional cognitive services

  • At: 2004 FIP Congress in New Orleans (USA)
  • Type: Presentation
  • By: GASTELURRUTIA, Miguel Angel (University of Granada, San Sebastian, Spain)
  • Co-author(s): Gastelurrutia (University of Granada, Spain)
    Gil de San Vicente (Farmacia Comunitaria, Spain)
    Erauncetamurgil (Farmacia Comunitaria, Spain)
    De Epalza (Farmacia Comunitaria, Spain)
    Fernandez-Llimos (University of Granada, Spain)
  • Abstract:

    Satisfaction is frequently assessed by the accomplishment of expectations. People may not have high expectations of unknown services.



    Aim: To assess customers’ expectations and satisfaction at a pharmacy lacking advanced professional cognitive services (ACPS).



    Methods: A non-validated questionnaire was designed, including some questions on..

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Last update 4 October 2019

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