Assessing customers’ expectations and satisfaction at a pharmacy lacking advanced professional cognitive services

• At: 2004 FIP Congress in New Orleans (USA)
• Type: Presentation
• By: GASTELURRUTIA, Miguel Angel (University of Granada, San Sebastian, Spain)
• Co-author(s): Gastelurrutia (University of Granada, Spain)
  Gil de San Vicente (Farmacia Comunitaria, Spain)
  Erauncetamurgil (Farmacia Comunitaria, Spain)
  De Epalza (Farmacia Comunitaria, Spain)
  Fernandez-Llimos (University of Granada, Spain)
  
• Abstract:

  Satisfaction is frequently assessed by the accomplishment of expectations. People may not have high expectations of unknown services.
  
  
  
  Aim: To assess customers’ expectations and satisfaction at a pharmacy lacking advanced professional cognitive services (ACPS).
  
  
  
  Methods: A non-validated questionnaire was designed, including some questions on..

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