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Assessing customers’ expectations and satisfaction at a pharmacy lacking advanced professional cognitive services
- At: 2004 FIP Congress in New Orleans (USA)
- Type: Presentation
- By: GASTELURRUTIA, Miguel Angel (University of Granada, San Sebastian, Spain)
- Co-author(s): Gastelurrutia (University of Granada, Spain)
Gil de San Vicente (Farmacia Comunitaria, Spain)
Erauncetamurgil (Farmacia Comunitaria, Spain)
De Epalza (Farmacia Comunitaria, Spain)
Fernandez-Llimos (University of Granada, Spain) - Abstract:
Satisfaction is frequently assessed by the accomplishment of expectations. People may not have high expectations of unknown services.
Aim: To assess customers’ expectations and satisfaction at a pharmacy lacking advanced professional cognitive services (ACPS).
Methods: A non-validated questionnaire was designed, including some questions on.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.
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Last update 4 October 2019