APPLYING SERVICE QUALITY DIMENSIONS TO RUSSIAN COMMUNITY PHARMACIES: IDENTIFYING LONG-TERM PROFESSIONAL TRAINING NEEDS FOR PROGRAM DEVELOPMENT

• In: Poster Session
• At: Düsseldorf (Germany) (2015)
• Type: Poster
• By: BULAJEVA, Anna (University of Helsinki, Espoo, Finland)
• Co-author(s): Anna Bulajeva
  
• Abstract:

  This study provides unique information on service quality in community pharmacies in St. Petersburg, Russia and identifies gaps in pharmacists' performance for establishing a long-term professional development program. 

  Triangulation of community pharmacy observations (n=10 outlets), pharmacists' one-on-one interviews (n=20), and customer

  ..

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