Marketing and quality acting towards customers’ satisfaction

• In: CPS 5. Other - Posters
• At: Beijing (China) (2007)
• Type: Poster
• Poster code: CPS5-P-008
• By: KOCIC PESIC, Vukica (Pharmacy Belgrade"", Belgrade, Yugoslavia)
• Co-author(s): Jovic, Sanja (Pharmacy Belgrade"", BELGRADE, Serbia)
  Stojanovic, Maja (Pharmacy Belgrade"", BELGRADE, Serbia)
  
• Abstract:

  Introduction and Aims
  
  With patient/customer beeing in the center of the pharmaceutical service, pharmacists should aim better communication and therefore gather feed back information from them. The best way to accomplish that in the practice is to combine several methods of monitoring and measuring customers’ satisfaction.
  
  Methods and Results
  
  ..

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