You can access any of the podium or poster presentations’ abstracts by searching for it below.
Export this Abstract | Print this Abstract |
Add to my preferred Abstracts list |
My preferred Abstracts list (0) |
Back to Search
Customer relationships
- In: G27 - Customer relationships (part 1) on Tuesday, 4 September 2007, 9:00-12:00
- At: Beijing (China) (2007)
- Type: Presentation
- By: SöDERLUND, Lars-Åke Roland (Apoteket AB, Stockholm, Sweden)
- Abstract:
How do you create a level of customer satisfaction so strong that customers become your best sales people? The answer lies in generating a customer experience so distinctive and valuable that it commands not just customer satisfaction but customer loyalty. Companies with satisfied, loyal customers enjoy higher margins and greater profits than
.. The access to the whole abstract and if available the presentation file is available to FIP members and to congress participants of that specific congress.
Please login
Last update 2 July 2026