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INDEX 1. BACKGROUND 1.1. Introduction 1.2. Context - Global Trends and Challenges 1.3. Context Global Trends and Challenges in Community Pharmacy 2. COMMUNITY PHARMACY TODAY 2.1. Role of the Community Pharmacist 2.2. Untapped Potential for Pharmacy 3. VISION FOR PHARMACY 2020 3.1. Ethics and Values 3.2. Legislative Framework and Regulation 3.3. Human Resources 3.4. Education and Continuing Professional Development 3.5. Communication and Relationships 3.6. Infrastructures and Premises 3.7. Information and Communication Technology 3.9. Economic Viability and Sustainability 3.9. Role of Pharmaceutical Organisations 3.10. Role of the Community Pharmacy Section 4. CONCLUSION 5. CPS STRATEGY