SAPS-059 - The Japanese version of the perceived service quality scale for community pharmacies: Scale development and validation

• At: Copenhagen (Denmark) (2025)
• Type: Poster
• Poster code: SAPS-059
• By: SUZUKI, Shota (Department of Social & Community Pharmacy, School of Pharmaceutical Sciences, Wakayama Medical University, Japan)
• Co-author(s): Mr. Shota Suzuki (Department of Social & Community Pharmacy, School of Pharmaceutical Sciences, Wakayama Medical University, Wakayama, Japan / Department of Health Informatics, School of Public Health, Kyoto University, Kyoto, Japan)
  Assoc. Prof. Yoshitaka Nishikawa (Department of Health Informatics, School of Public Health, Kyoto University, Kyoto, Japan)
  Assoc. Prof. Stephen Carter (School of Pharmacy, Faculty of Medicine and Health, The University of Sydney, Sydney, Australia)
  Assoc. Prof. Carl Schneider (School of Pharmacy, Faculty of Medicine and Health, The University of Sydney, Sydney, Australia)
  Prof. Yoshimitsu Takahashi (Department of Health Informatics, School of Public Health, Kyoto University, Kyoto, Japan / Department of Implementation Science in Public Health, School of Public Health, Kyoto University, Kyoto, Japan)
  Prof. Takeo Nakayama (Department of Health Informatics, School of Public Health, Kyoto University, Kyoto, Japan)
  Prof. Hiroshi Okada (Department of Social & Community Pharmacy, School of Pharmaceutical Sciences, Wakayama Medical University, Wakayama, Japan / Department of Health Informatics, School of Public Health, Kyoto University, Kyoto, Japan)
  
• Abstract:

  Background: Delivering person-centered care is a core responsibility of pharmacies. However, no validated Japanese scale currently evaluates community pharmacy services based on patient experience.
  Objective: To translate, culturally adapt, and validate the Perceived Service Quality Scale (pSQS) and its short-form (pSQS-SF6), originally developed..

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