CPS-145 - Mentalizing – a tool for improving customer satisfaction through emotional awareness and patient-centred communication

• At: Copenhagen (Denmark) (2025)
• Type: Poster
• Poster code: CPS-145
• By: HANSEN, Luise (Dalgas Boulevard Apotek, Denmark)
• Co-author(s): Ms Luise Hansen (Dalgas Boulevard Apotek, Frederiksberg 2000, Denmark)
  Ms Eva Riborg Høyer (Dalgas Boulevard Apotek, Frederiksberg 2000, Denmark)
  
• Abstract:

  Introduction: Working closely with customers or patients, it can be difficult not to get affected when one is met with feelings of frustration or dissatisfaction. Likewise, it can be difficult not to pass those feelings of your own, onto the person in front of you. This can result in negative customer interactions, stress and decreased work..

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