Utilization of e-mail medication counseling services in national medicines information call center in Finland

• In: F23 - Short oral presentations of the FIP Pharmacy Information Section on Tuesday, 3 September 2013, 09:00-12:00
• At: Dublin (Ireland) (2013)
• Type: Presentations + Posters
• By: MONONEN, Niina (The University of Helsinki, Division of Social Pharmacy, Faculty of Pharmacy, Helsinki, Finland)
• Co-author(s): Airaksinen, Marja (The University of Helsinki, Helsinki, Finland)
  Venelampi, Saara (University Pharmacy owned by University of Helsinki (Yliopiston Apteekki), Helsinki, Finland)
  Pohjanoksa-Mäntylä, Marika (The University of Helsinki, Helsinki, Finland)
  
• Abstract:

  I. Community pharmacies and medicines information centers increasingly provide e-mail medication counseling services to consumers and health care professionals.
  II. This study explored utilization of national e-mail medication counseling services by consumers in Finland.
  III. Data included all e-mail enquiries sent to the University Pharmacy

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