Menu
  • Join
  • Login
  • Contact
 

Search abstracts / presentations


Recycling of knowledge at apoteket customer centre - organizational and quality implications

  • In: Community Pharmacy Section - Poster Session
  • At: Salvadore (Brazil) (2006)
  • Type: Poster
  • Poster code: CPS-P-011
  • By: WENDEL (Apoteket AB, Sweden)
  • Abstract:

    The national cooperation of Swedish pharmacies (Apoteket AB) has developed a national customer centre with the purpose to improve accessibility and freedom of choice for the customer, improve quality of given answers, relieve pressure on the local pharmacies regarding phone calls and reduce costs for Apoteket AB.



    14 000 phone calls, faxes and..

  • The access to the whole abstract and if available the presentation file is available to FIP members and to congress participants of that specific congress. Please login
Last update 28 September 2023

FIP Congresses