Quality management in Finnish community pharmacies - case leppavaara pharmacy

• In: Community Pharmacy Section - Poster Session
• At: Cairo (Egypt) (2005)
• Type: Poster
• Poster code: CPS-P-028
• By: SALO, Raija (Leppävaara Pharmacy, Espoo, Finland)
• Co-author(s): Nummela (Leppävaara Pharmacy, Espoo, Finland)
  Kause (Ass. of Finnish Pharmacies, Helsinki, Finland)
  
• Abstract:

  The Association of Finnish Pharmacies (AFP) offers three quality management tools tailored for use in pharmacies. The use of these tools in Finnish Pharmacies, especially in Leppavaara Pharmacy, is discussed in this poster. Customers are nowadays more conscious of their health and medication and need more information. The quality of service and

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