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Assessing customers’ expectations and satisfaction at a pharmacy lacking advanced professional cognitive services

  • In: Short Oral Communications Community Pharmacy Section on Thursday, 9 September 2004, 9:00-12:00
  • At: New Orleans (USA) (2004)
  • Type: Presentation
  • By: GASTELURRUTIA, Miguel Angel (University of Granada, San Sebastian, Spain)
  • Co-author(s): Gastelurrutia (University of Granada, Spain)
    Gil de San Vicente (Farmacia Comunitaria, Spain)
    Erauncetamurgil (Farmacia Comunitaria, Spain)
    De Epalza (Farmacia Comunitaria, Spain)
    Fernandez-Llimos (University of Granada, Spain)
  • Abstract:

    Satisfaction is frequently assessed by the accomplishment of expectations. People may not have high expectations of unknown services.



    Aim: To assess customers’ expectations and satisfaction at a pharmacy lacking advanced professional cognitive services (ACPS).



    Methods: A non-validated questionnaire was designed, including some questions on..

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Last update 28 September 2023

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