Change management in community pharmacy: An introduction on management concepts as they relate to community pharmacy

• In: R4 - Forum for innovators in pharmacy practice on Saturday, 30 August 2008, 9:00-12:00
• At: Basel (Switzerland) (2008)
• Type: Presentation
• By: ROBERTS, Alison (Independent consultant, Melbourne, Australia)
• Abstract:

  Change is a multifaceted phenomenon; it is hard, and generally more complex than anyone first anticipates. It is not enough to start to implement a new behaviour or practice; it must become part of the regular way of working. In order to achieve successful and permanent implementation of a new concept or innovation, there is a change process to be

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