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Quality indicators for clinical pharmacy services in hospitals: Modified Delphi approach

  • In: Pharmacy quality indicators to improve patient care on Thursday, 26 September 2019, 14:30-17:30
  • At: AbuDhabi (United Arab Emirates) (2019)
  • Type: Presentation
  • By: FERNANDES, Olavo (University of Toronto, Canada)
  • Abstract:

    Key Performance Indicators (KPIs) are quantifiable measures of quality that reflect the critical success factors of an organization.   A set of eight Canadian hospital clinical pharmacy key performance (health quality) indicators (cpKPI) was established using a systematic, national, consensus-building (modified-Delphi) process.   A cpKPI is


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