Quality indicators for clinical pharmacy services in hospitals: Modified Delphi approach
- In: Pharmacy quality indicators to improve patient care on Thursday, 26 September 2019, 14:30-17:30
- At: AbuDhabi (United Arab Emirates) (2019)
- Type: Presentation
- By: FERNANDES, Olavo (University of Toronto, Canada)
Key Performance Indicators (KPIs) are quantifiable measures of quality that reflect the critical success factors of an organization. A set of eight Canadian hospital clinical pharmacy key performance (health quality) indicators (cpKPI) was established using a systematic, national, consensus-building (modified-Delphi) process. A cpKPI is.. The access to the whole abstract and if available the presentation file is available to FIP members and to congress participants of that specific congress.