Quality indicators for clinical pharmacy services in hospitals: Modified Delphi approach

• In: Pharmacy quality indicators to improve patient care on Thursday, 26 September 2019, 14:30-17:30
• At: AbuDhabi (United Arab Emirates) (2019)
• Type: Presentation
• By: FERNANDES, Olavo (University of Toronto, Canada)
• Abstract:

  Key Performance Indicators (KPIs) are quantifiable measures of quality that reflect the critical success factors of an organization.   A set of eight Canadian hospital clinical pharmacy key performance (health quality) indicators (cpKPI) was established using a systematic, national, consensus-building (modified-Delphi) process.   A cpKPI is

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