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A computerised system for collecting and analysing product complaints from pharmacies in Sweden

  • At: 2006 FIP Congress in Salvadore (Brazil)
  • Type: Poster
  • By: SUNDSTRöM-NILSSON, Britta (Apoteket AB, Stockholm, Sweden)
  • Abstract:

    Background The pharmacies in Sweden all belong to one company, the state-owned Apoteket AB (the National Corporation of Swedish Pharmacies). Product quality is thereby easily controlled and deviations promptly discovered. Customer complaints might be an indicator of product quality and deserves a serious approach. Registration of complaints

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Last update 4 October 2019

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