A computerised system for collecting and analysing product complaints from pharmacies in Sweden
- At: 2006 FIP Congress in Salvadore (Brazil)
- Type: Poster
- By: SUNDSTRöM-NILSSON, Britta (Apoteket AB, Stockholm, Sweden)
Background The pharmacies in Sweden all belong to one company, the state-owned Apoteket AB (the National Corporation of Swedish Pharmacies). Product quality is thereby easily controlled and deviations promptly discovered. Customer complaints might be an indicator of product quality and deserves a serious approach. Registration of complaints.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.