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Vision: Good customer/patient experience at the pharmacy. How? – by co-creation!

  • At: 2013 FIP Congress in Dublin (Ireland)
  • Type: Poster
  • By: KOCAK, Vural (Greve Apotek, Greve, Denmark)
  • Abstract:


    Background:



    The Pharmacy is a part of the health care and in many countries the central focus of health care is its efficiency. The message is [quotright]it´s not you we care about, but the efficiency of our system[quotrightB?]. But where is the customer/patient focus?

    Chronic patient are also increasingly becoming extremely critical patients.
    ..

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Last update 4 October 2019

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