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Recycling of knowledge at apoteket customer centre - organizational and quality implications

  • At: Salvadore (Brazil) (2006)
  • Type: Poster
  • By: WENDEL (Apoteket AB, Sweden)
  • Abstract:

    The national cooperation of Swedish pharmacies (Apoteket AB) has developed a national customer centre with the purpose to improve accessibility and freedom of choice for the customer, improve quality of given answers, relieve pressure on the local pharmacies regarding phone calls and reduce costs for Apoteket AB.

    14 000 phone calls, faxes and..

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Last update 4 October 2019

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