Recycling of knowledge at apoteket customer centre - organizational and quality implications
- At: 2006 FIP Congress in Salvadore (Brazil)
- Type: Poster
- By: WENDEL (Apoteket AB, Sweden)
The national cooperation of Swedish pharmacies (Apoteket AB) has developed a national customer centre with the purpose to improve accessibility and freedom of choice for the customer, improve quality of given answers, relieve pressure on the local pharmacies regarding phone calls and reduce costs for Apoteket AB.
14 000 phone calls, faxes and.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.