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Investigating customers’ expectancy and service quality of out-patient department in the hospitals by qfd

  • At: 2005 FIP Congress in Cairo (Egypt)
  • Type: Poster
  • By: SUN, Yu-Chung (Cheng Hsin Medical Center, Pharmacy, Taipei, China Taiwan)
  • Co-author(s): Huang (Cheng Hsin Medical Center, Taipei, China Taiwan)
    Lien (Taipei Pharmacists Association, Taipei, China Taiwan)
  • Abstract:

    Objectives: To investigate the expectancy and the weighting on the quality of OPD (out-patient department) pharmacy services of the three parties: pharmacy administrators, pharmacists, and patients, and then try to propose the related information for further actions on the improvement of service quality.Methods: We utilize the technique of QFD


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Last update 4 October 2019

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