From individual to systematic team problem solving and organisational re-engineering. Which techniques and tools can help deliver quality?
- At: 2011 FIP Congress in Hyderabad (India)
- Type: Presentation
- By: TERäSALMI, Eeva (Seitsemän Veljeksen Apteekki, Helsinki, Finland)
The need for quality management in health care and pharmacies is obvious. The cost of poor quality, mistakes and variation in services is extremely high and the patient safety is violeted. The more complex and expensive healthcare and medicines become the bigger are the risks due to poor quality. With proper quality management these problems can.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.