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Enthusiasm, motivation and improved results

  • At: 2011 FIP Congress in Hyderabad (India)
  • Type: Poster
  • By: MOGENSEN, Elias Chehaiber (Ballerup Apotek, Ballerup, Denmark)
  • Abstract:

    Purpose: To improve results through appreciative inquiry.
    Background: Ballerup Apotek's customers are very satisfied with professional advice on prescription drugs. We are implementing this approach to OTC products, also to increase sales. Denmark regulates the maximum gross profit for drugs but only partly for OTC products. We pay employees an..

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Last update 4 October 2019

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