Change management in community pharmacy: An introduction on management concepts as they relate to community pharmacy
- At: 2008 FIP Congress in Basel (Switzerland)
- Type: Presentation
- By: ROBERTS, Alison (Independent consultant, Melbourne, Australia)
Change is a multifaceted phenomenon; it is hard, and generally more complex than anyone first anticipates. It is not enough to start to implement a new behaviour or practice; it must become part of the regular way of working. In order to achieve successful and permanent implementation of a new concept or innovation, there is a change process to be.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.