Customer tailored prescription service
- At: 2009 FIP Congress in Istanbul (Turkey)
- Type: Poster
- By: UTTERSTRöM, Anna Karin (Apoteket AB, Stockholm, Sweden)
Aims To make Apoteket's medicine and health services clearer and to modernise the dispensing department to be perceived as knowledge intensive, with easy access to consultation. Method: The Customers' impressions of the dispensing department In-depth interviews were carried out with customers at two pharmacies. The results:..
- The The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.