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Customer tailored prescription service

  • At: 2009 FIP Congress in Istanbul (Turkey)
  • Type: Poster
  • By: UTTERSTRöM, Anna Karin (Apoteket AB, Stockholm, Sweden)
  • Abstract:

    Aims To make Apoteket's medicine and health services clearer and to modernise the dispensing department to be perceived as knowledge intensive, with easy access to consultation. Method: The Customers' impressions of the dispensing department In-depth interviews were carried out with customers at two pharmacies. The results:
    - The


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Last update 4 October 2019

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