On using failure mode and effect analysis to establish a performance evaluation system - A case study of the pharmacy department in a medical center
- At: 2008 FIP Congress in Basel (Switzerland)
- Type: Presentation
- By: FANG, Nai-Chuan (Taichung Veterans General Hospital, Taichung, China Taiwan)
- Co-author(s): Yao, Ming-Jong (Tunghai University, Taichung, China Taiwan)
The most hospitals have to keep on improving the medical service with much effort and trying to reduce operational cost for the sake of lasting operation and maintaining their competitive advantages. In order to make sure, however, if the employee’s service quality achieves hospitals’ target and requirement, the performance evaluation system for.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.