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Quality indicators for clinical pharmacy services in hospitals: Modified Delphi approach

  • At: 2019 FIP Congress in AbuDhabi (United Arab Emirates)
  • Type: Presentation
  • By: FERNANDES, Olavo (University of Toronto, Canada)
  • Abstract:

    Key Performance Indicators (KPIs) are quantifiable measures of quality that reflect the critical success factors of an organization.   A set of eight Canadian hospital clinical pharmacy key performance (health quality) indicators (cpKPI) was established using a systematic, national, consensus-building (modified-Delphi) process.   A cpKPI is..

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Last update 13 May 2019

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