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4. Competency assessment in community pharmacy - An innovative programme of weekly mystery shopping with feedback

  • At: 2018 FIP Congress in Glasgow (Scotland)
  • Type: Presentation
  • By: COLLINS, Jack (The University of Sydney, Australia)
  • Abstract:

    Competency assessment in community practice tends to be more self-directed and less structured than in its hospital counterpart. A novel approach that has been developed to address competency assessment and coaching is that of weekly mystery shopping with feedback. This talk will discuss aspects of the purpose of audit and feedback in assessing

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Last update 4 October 2019

FIP Congresses