4. Competency assessment in community pharmacy - An innovative programme of weekly mystery shopping with feedback
- At: 2018 FIP Congress in Glasgow (Scotland)
- Type: Presentation
- By: COLLINS, Jack (The University of Sydney, Australia)
Competency assessment in community practice tends to be more self-directed and less structured than in its hospital counterpart. A novel approach that has been developed to address competency assessment and coaching is that of weekly mystery shopping with feedback. This talk will discuss aspects of the purpose of audit and feedback in assessing.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.