Are you a stickler for the rules or do you want a success

  • At: 2018 FIP Congress in Glasgow (Scotland)
  • Type: Poster
  • By: ANDERSEN, Mia Bendix (Glostrup Pharmacy)
  • Co-author(s): Mia Bendix Andersen
    Mette Wisbom Thomsen
  • Abstract:

    Background

    The background for the project was the pharmacy's handling of recipe interventions. The customer's experience may depend on the employee they are served by, and his / her ability to solve the problem. At worst, the customer can experience that the pharmacy is incompetent and not able or wiling to resolve the customer's problem. And most..

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