Impact of a pharmacy student mystery shopping clinical placement on empathy

  • At: 2017 FIP Congress in Seoul (South Korea)
  • Type: Poster
  • By: SCHNEIDER, Carl (Australia)
  • Co-author(s): Carl Schneider: Pharmacy, The University of Sydney, Sydney, Australia
    Stephanie Beshara: Pharmacy, The University of Sydney, Sydney, Australia
    Rebekah Moles: Pharmacy, The University of Sydney, Sydney, Australia
  • Abstract:

    Methods

    Third year pharmacy students (n=60) volunteered to undertake five simulated patient, community pharmacy ‘mystery shopping’ visits with subsequent provision of feedback to staff in lieu of a standard 2 hour a week clinical placement. Students were provided training in the scenarios and the provision of feedback. A pre-post comparison of

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