Quality in cognitive services provision in community pharmacy
- At: 2007 FIP Congress in Beijing (China)
- Type: Poster
- By: OLLER, HELEN (UNIVERSITY OF BARCELONA, Barcelona, Spain)
- Co-author(s): BENRIMOJ, SHALOM ISAAC (UNIVERSITY OF SYDNEY, SYDNEY, Australia)
MARTINEZ, FERNANDO (UNIVERSITY OF GRANADA, GRANADA, Spain)
FERNANDEZ-LLIMOS, FERNANDO (UNIVERSITY OF LISBON, LISBON, Portugal)
Background: Quality and safety issues have caused concern in many service organizations particularly in health service provision. However, issues such as cultural change, existing work practices, customer relations, and work environment often frustrate implementation and sustainability in quality improvements. Thus the adoption of a systematic.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.