Professional consulting by EMPATHIC LISTENING
- At: 2016 FIP Congress in Buenos Aires (Argentina)
- Type: Poster
- By: ISAKSEN, Susan (Ringsted Pharmacy, Pharmaconomist, Naestved, Denmark)
- Co-author(s): Susan Isaksen:|Birgitte Andersen:Pharmaconomist,Koege Torvets Pharmacy,Koege,Denmark
Communication is important in reducing the global burden of human disease. A model is empathic listening: described as a listen which besides listening to the costumers words also include observation and noticing the customers feelings. This leads to a greater attention among the staff to notice a little but very important comment or remark from.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.