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Professional consulting by EMPATHIC LISTENING

  • At: 2016 FIP Congress in Buenos Aires (Argentina)
  • Type: Poster
  • By: ISAKSEN, Susan (Ringsted Pharmacy, Pharmaconomist, Naestved, Denmark)
  • Co-author(s): Susan Isaksen:|Birgitte Andersen:Pharmaconomist,Koege Torvets Pharmacy,Koege,Denmark
  • Abstract:

    Communication is important in reducing the global burden of human disease. A model is empathic listening: described as a listen which besides listening to the costumers words also include observation and noticing the customers feelings. This leads to a greater attention among the staff to notice a little but very important comment or remark from..

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Last update 4 October 2019

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