USING MEASUREMENTS OF PHARMACY PERFORMANCE TO DEVELOP AN IMPROVEMENT CULTURE
- At: 2015 FIP Congress in Düsseldorf (Germany)
- Type: Poster
- By: WINNECKE JENSEN, Louise (Capital Region Pharmacy, University Hospital of Copenhagen, Copenhagen, Denmark)
- Co-author(s): Louise Winnecke Jensen
Establishing key performance indicators (KPIs) and measuring quality and development is a requirement in healthcare in the Danish capital region. This has been a focus for the central pharmacy management, and is now being spread to the local pharmacy unities as well. The goal is to keep 80% of the medication usage within the standard.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.