APPLYING SERVICE QUALITY DIMENSIONS TO RUSSIAN COMMUNITY PHARMACIES: IDENTIFYING LONG-TERM PROFESSIONAL TRAINING NEEDS FOR PROGRAM DEVELOPMENT
- At: 2015 FIP Congress in Düsseldorf (Germany)
- Type: Poster
- By: BULAJEVA, Anna (University of Helsinki, Espoo, Finland)
- Co-author(s): Anna Bulajeva
This study provides unique information on service quality in community pharmacies in St. Petersburg, Russia and identifies gaps in pharmacists' performance for establishing a long-term professional development program.
Triangulation of community pharmacy observations (n=10 outlets), pharmacists' one-on-one interviews (n=20), and customer.. The access to the whole abstract and the presentation file is available to FIP members and to congress participants of that specific congress.