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APPLYING SERVICE QUALITY DIMENSIONS TO RUSSIAN COMMUNITY PHARMACIES: IDENTIFYING LONG-TERM PROFESSIONAL TRAINING NEEDS FOR PROGRAM DEVELOPMENT

  • At: 2015 FIP Congress in Düsseldorf (Germany)
  • Type: Poster
  • By: BULAJEVA, Anna (University of Helsinki, Espoo, Finland)
  • Co-author(s): Anna Bulajeva
  • Abstract:

    This study provides unique information on service quality in community pharmacies in St. Petersburg, Russia and identifies gaps in pharmacists' performance for establishing a long-term professional development program. 

    Triangulation of community pharmacy observations (n=10 outlets), pharmacists' one-on-one interviews (n=20), and customer

    ..

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Last update 4 October 2019

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