Customer satisfaction with online dispensing and counselling services of a community pharmacy: a case study with the university pharmacy online services in Finland

• At: Seville (Spain) (2022)
• Type: Poster
• Poster code: PPR-040
• By: LINDEN, Kari
• Co-author(s): MSc (Pharm) Nella Laurikkala, Clinical Pharmacy Group, Division of Pharmacology and Pharmacotherapy, Faculty of Pharmacy (University of Helsinki, Helsinki, Finland)
  PhD (Pharm) Marika Pohjanoksa-Mäntylä, Clinical Pharmacy Group, Division of Pharmacology and Pharmacotherapy, Faculty of Pharmacy (University of Helsinki, Helsinki, Finland)
  Dr Kari Linden, Research Manager (University Pharmacy (YA), Helsinki, Finland)
  
• Abstract:

  Background: Digitalization of health care and COVID-19 pandemic have increased availability and use of online services provided by community pharmacies. In Finland, willingness to use online pharmacy services has been studied at a population level. However, sparsely is known about the user satisfaction with the pharmaceutical services of online..

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