C12 Management tools for clinical services

Monday 11 September 2017
COEX Convention & Exhibition Center : Grand Ballroom 103 1 hours

Organised by the FIP Health and Medicines Information Section

Chairs: Aldo Alvarez-Risco (Universidad de San Martin de Porres, Peru)


To effectively deliver patient-centred pharmaceutical services, pharmacists must have the appropriate tools and resources, in particular, management tools.  Management tools are also essential for the implementation of broader policies and guidelines, such as the FIP Basel Statements.

Pharmaceutical management tools allow for a structured approach to development, implementation and evaluation of service delivery, as well as ensure that services can be audited and improved.

Learning objectives

At the conclusion of this knowledge-based session, participants will be able to:

  1. Describe management models and tools that can be used as a framework for implementation and delivery of pharmaceutical services.
  2. Describe Porter´s Five Forces for empowering pharmacy clinical services.
  3. Describe a model canvas for improving pharmacist care planning.
  4. Identify problems and solutions for implementation of clinical pharmacy services without an underpinning framework.


12:30 – 12:35
1. Introduction by the chair

12:35 – 12:55
2. Porter’s Five Forces for improving outcomes in clinical services
Lawrence Brown (American Pharmacists Association, USA)

12:55 – 13:15
3. Case study — implementation of a pharmaceutical service underpinned by a management model
Seun Omobo (Senate Committee on Health, Nigeria)

13:15 – 13:35
4. Canvas model for improving pharmacist care in a community pharmacy
Aldo Alvarez-Risco (Universidad de San Martin de Porres, Peru)

13:35 – 13:55
5. Workshop — Application of models to the implementation of pharmaceutical services

13:55 – 14:00
6. Conclusions by the chair