A2 How to develop people

Wednesday 13 September 2017
COEX Convention & Exhibition Center : Auditorium 3 hours

Organised by the FIP Academic Pharmacy Section, the International Pharmaceutical Students’ Federation and FIPEd

Chairs: Tina Brock (Monash University, Australia) and Jennifer Marriott (Monash University, Australia)


Mentoring, coaching and peer support are terms that we hear not just in pharmacy, but also in life. Pharmacists are increasingly expected to support colleagues and even patients using such approaches. This session explores what these terms mean and provides real-life examples of how such approaches can be used within pharmacy. There will be the opportunity to interact and ask questions in our panel discussion and Q&A session, and we will establish our own peer support group on Twitter under #FIPeersupport!  Come and be part of a global peer support network! For those of you who aren’t familiar with the concept of Tweeting, join us during the coffee break to learn how about Twitter and (WiFi permitting) send your first Tweet. There will be a prize for the Tweet that gets the most likes by the end of the session.

Learning objectives

At the conclusion of this application-based session, participants will be able to:

  1. Distinguish between mentoring, coaching and peer support.
  2. Identify the different ways in which these approaches can be used within pharmacy.
  3. Describe an application of each approach within pharmacy.
  4. Specify how they will participate in an FIP virtual global peer support network.


09:00 – 09:30
1. Introduction by chairs to include overview of terms and applicability in pharmacy; and establishing #FIPeersupport

09:30 – 10:00
2. The mentoring relationship

A mentor and mentee from the YPG Mentorship Programme (begun August 2016) will present their experience over the past year.

10:00 – 10:20
3. Developing a national peer support network

Catriona Bradley (Irish Institute of Pharmacy, Ireland)

10:20 – 10:40 Coffee/tea break

10:40 – 10:50
4. Review of Twitter feed so far in the session

Top three contenders in the #FIPeerSupport competition

10:50 – 11:15
5. Coaching pharmacists on supporting a change initiative within pharmacy

Alison Roberts (Pharmaceutical Society of Australia, Australia)

11:15 – 11:45
6. Panel discussion and Q&A

11:45 – 11:50
7. Identify the most liked tweet including #FIPeerSupport

11:50 – 12:00
8. Closing comments