C10 Patient safety: How resilient are your services?

Wednesday 13 September 2017
COEX Convention & Exhibition Center : Grand Ballroom 101 + 102 1 hours

Organised by the FIP Social and Administrative Pharmacy Section, the FIP Community Pharmacy Section and the FIP Hospital Pharmacy Section

Chairs: Latif Sheikh (Aga Khan University Hospital, Pakistan)


Pharmacy services commonly aim at improving patient safety. In any high risk industries, such as aviation or health care, research in safety sciences shall be recognised when initiatives for improving safety are developed and implemented. In the past, initiatives to improve patient and medication safety have focused on analysing and preventing negative outcomes, such as errors and adverse events. In recent years, a new way of thinking about safety has been introduced in safety sciences: resilience. Resilience has been described as the ability of a system to adjust its functioning before, during and following changes to sustain operations under expected and unexpected conditions. While negative outcomes have been the focus of past approaches to safety, resilience in contrast focuses on the positive aspects. Safety is achieved through resilience, by strengthening the ability of organisations, groups and individuals to succeed and make appropriate adjustments under varying circumstances. Although resilience is not yet established in health care, and concepts, principles and methods are being developed, the pharmacy profession should be informed about this new development in safety sciences. During this session, the concept of resilience will be introduced and its use in developing pharmacy services for improving safety will be discussed. 

Learning objectives

At the conclusion of this application-based session, participants will be able to:

  1. Compare current medication safety services in pharmacy practice.
  2. Adopt the concept of resilience.
  3. Challenge the past thinking of safety improvement through prevention of negative outcomes.

Demonstrate improved safety on the use of resilience in developing pharmacy services.


12:30 – 12:35             
1. Introduction by the chair

12:35 – 12:50             
2Overview of medication safety services in pharmacy practice in primary care
Timothy Chen (The University of Sydney, Australia)

12:50 – 13:05
3. Overview of medication safety services in hospital pharmacy practice 
Latif Sheikh (Aga Khan University Hospital, Pakistan)

13:05 – 13:35
4. Resilience - Concepts and use to improve safety
Ramesh Walpola (The University of Sydney, Australia)

13:35 – 13:55
5. Panel discussion: How to use resilience in practice in developing and implementing pharmacy services?

13:55 – 14:00
6. Conclusions by the chair